For PlusBase, Sellers do not have to contact Buyers directly. After the Sellers receive orders, PlusBase’s operation team will fulfill orders and support Buyers directly for all inquiries related to their orders.
Buyers can make changes to their orders (e.g.: color, size) or cancel orders within 6 hours from the time an order was created.
If a Buyer files a claim for an order, Sellers or PlusBase shall be held responsible. Order profit will or will not be deducted/withdrawn from Seller’s Balance on a case-by-case basis.
A. Qualifying cases in which a Seller’s order profit is not deducted and PlusBase assumes responsibility
Once an order has been fulfilled, PlusBase will directly contact the Buyer and partially or fully refund the Buyer without deducting the Seller’s order profit in the following cases:
1. Orders that are not successfully delivered after 45 business days since order placement due to the following reasons:
• Tracking number does not work
• Tracking number is not updated
• Tracking number shows that the order is not delivered
2. Orders in which a Buyer files a claim in regards to product quality: broken product, damaged product; wrong color & sizes, etc., compared to order confirmation.
3. Orders that are canceled due to restricted ship-to regions. Notice has not been previously sent to the Seller.
Cases in which PlusBase assumes responsibility to the Buyer will be further detailed in Policy for PlusBase’s Buyer.
B. Cases in which order profit is deducted
Order profit will be deducted in the following cases (the deducted amount will be charged directly to the PlusBase Balance. If the Balance is negative, the amount will be directly charged to the credit card linked to the PlusBase Balance):
1. Orders that are not successfully delivered after 45 business days since order placement due to the following reasons:
Order profit and payment fee will be deducted when PlusBase refunds the Buyer in the following cases:
1. Orders canceled due to restricted ship-to regions. Notice was previously sent to the Seller.
2. Orders that are claimed due to the following reasons:
•The Seller does not use PlusBase’s available product description but creates their own description for advertisements and product pages that do not accurately reflect the actual quality or nature of the product.
•The Seller uses material-imitating effects that do not accurately reflect the actual material and quality of the product.
•The Seller provides information that does not accurately reflect the actual order and product to the Buyer.
3. The Seller requests a refund for the Buyer and agrees that the order profit is deducted.
4. Orders that are canceled due to a high risk of fraud.
5. Orders that contain items violating the DMCA.
6. Orders with out of stock items (the Buyer does not want to keep order and wait for restock).
If the Seller needs to provide evidence for these cases, they can contact PlusBase via LiveChat, or email.
C. Notes
Quotations on PlusBase will expire after a period of time (depending on certain products). During this time, some product variants may go out of stock unexpectedly. Notification will be sent to the Seller and the Buyer via email or other channels (LiveChat, Facebook):
• If the supplier does not intend to re-manufacture the product, PlusBase will cancel the order and fully refund the Buyer. Order profit will be refunded to the Seller.
•If the supplier intends to re-manufacture the product, the Buyer’s order will be prioritized. If the Buyer/Seller doesn’t want to keep their order, PlusBase will cancel the order and refund the Buyer.
